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Shipping

We ship most orders within 1-2 business days, with 95% of orders reaching our customers in two days of transit time.*  We do not ship internationally or fulfill deliveries to US territories, PO boxes, or re-shippers.

Shipping Costs

Shipping costs are calculated at checkout based on shipping method chosen, delivery location, ship from location, and the weight/dimensions of the shipment. Some larger orders may require a quote for truck delivery due to size and weight. 

 

Shipping Options Available at Checkout

For packages over 1 lb: UPS Ground, 2 Day, & Next Day *
For packages under 1 lb: USPS Priority Mail, Priority Mail Express & First Class Package Service - Retail and UPS Ground, 2 Day, & Next Day *

 

Custom Shipping

For custom shipping options including expedited or LTL, please reach out to our customer support for a quote.

* Delivery and ship times are not guaranteed.

Shipping FAqs

When do you ship orders?

We ship orders Monday-Friday, with the exception of scheduled holidays. Most orders are shipped within 1-2 business days, as long as the product is in stock.

Will all of my items arrive in the same shipment?

You may receive multiple deliveries if your order includes more than one item. While we try our best to avoid this, you will receive a shipping confirmation for each shipment if there are split shipments.

Are shipping fees refundable?

Shipping charges are not refundable unless you receive an incorrect item.

Do you ship on holidays?

Austin Hardware is closed on the following days in 2025 and will not be shipping:

New Year's Day - Wednesday, January 1, 2025

Memorial Day - May 26, 2025

Independence Day - July 4, 2025

Labor Day - September 1, 2025

Thanksgiving Holiday - November 27 - 28, 2025

Christmas Holiday - December 24 - 26, 2025

New Year Holiday - December 31, 2025 and January 1, 2026

Where will my order ship from?

Orders may ship from any of our locations. Our system chooses the most economical route based on the shipping method, items ordered, and delivery address.

Can I use my business’ shipper account?

Enterprise Business Customers can choose to utilize their shipper account during checkout. For more information about setting up an Enterprise Business account, contact our customer support team.


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