Customers of Austin Hardware enjoy sharing their experiences; if you would like to share your experience with us, please send it to [email protected].
"I wanted to send along some great news. We have experienced a few problems with shipping over the years, but the solutions that you put in place over the last few weeks have been very positive. On another note, Tom and Emma, the Vendor Managed Inventory team that I have been working with, have done a great job responding to concerns and questions in a timely fashion. That fact is another reason our VMI program is successful and getting stronger every day. Our overall numbers continue to increase and we are looking forward to the growth in 2017.
We look forward to the continued success between our two companies. Keep up the great work."
-Brad in Illinois
"I just want you to know that I am always helped when I call customer service and have never in the 7 years working with you had a bad experience or not gotten what I needed when I called. Your company has saved us TONS of money and I do appreciate you and your staff."
-Angel in North Carolina
“Thank you so much for helping me solve a problem I have had for three years.”
-Garrett in California
"We appreciate everyone at Austin and the great customer service that we get. You made a continued customer with us this morning Britteny, this kept a customer for us as well."
-Susan in North Carolina
“We can always depend on Austin Hardware to get the job done and help us when we need it.”
-Taylor in Wisconsin
“Dealing with taxpayer's hard earned money it is important to find high quality parts at a reasonable cost. The average citizen has no idea that if it involves the fire service, the price is automatically tripled. So far your company has been successful at exceeding my expectations.”
-Kevin in Kentucky
“The biggest manufacturing challenge at our company is inventory discrepancies. Projecting what we will use and when is difficult in the broad range of work that we perform. I rely on companies such as Austin Hardware that can get me the product I need fast and with great customer service.”
-Melissa in Michigan
“I wanted to take a second to express my and my company’s appreciation with you for the hard work you put in to get this shipment to us. I know buyers demand a lot without ever acknowledging the hard work it takes to get these types of shipments delivered on time. We received everything today and that means a lot. Again thank you for all of your hard work with this."
-Bo from Kansas
"Since my company entered into a vendor managed inventory program with Austin, our service levels and in-stock position on our parts have never been better. We consolidated 23 suppliers down to one, Austin.
Now we only have one invoice to review, one shipment to check in and we are in stock 99% of the time! Austin has one of the best customer service teams we work with, I would recommend this program to anyone who needs to take control of their inventory and be sure to have the parts you need on the shelves!"
-Gary from Ohio
"My sales rep from Austin really cares about my shop and works hand in hand with my team. He not only sells me parts, he shows me new products and designs that help me stay current with the latest parts and solutions."
-Tom from California